As a Casino Services Agent, you will work closely with Casino Hosts to provide unconventional service in a dynamic atmosphere where guests will see and be seen. From the sky-lit nightclub, to the poolside lounge, you're thoughtful, engaging personality will empower guests to create their own adventures in our enchanting urban playground.
PRIMARY JOB DUTIES:
Duties include, but are not limited to, the following: Ability to evaluate play and hotel spend through Identity and Patron and render comping decisions Provide support to Host Assistance & VIP Suites. Enroll new members into the Identity players' club as required. Respond to guest request for reservations. Maintain a working knowledge of room availability, qualifying criteria, room rates, and room types. Provide guest with knowledge of package plans, special features, and information on all hotel outlets, hours of operation, and various local attractions. Ensure guest complimentaries are in accordance with the casino guidelines. Facilitate guest callbacks. Provide accurate information to guests. Respond to guests' requests, complaints or inquiries courteously and promptly. Maintain accurate departmental records and reports. Maintain the confidentiality of guest. Complete requests for all restaurants, show, golf, transportation or any other request from Casino Marketing. Other duties as assigned.
Required: At least six months of call center, administrative or similar experience. Working knowledge of LMS. Strong written and verbal communication skills with the ability to effectively communicate in English. Excellent customer service skills. High school diploma or equivalent. Polished appearance and demeanor. At least 21 years of age.
Preferred: Working knowledge of Patron Management System. Previous work experience within a Casino /VIP Services department.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a call center office environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. Constant contact with executives, department management, applicants, employees and guests is necessary. Prolonged sitting and mobility. Bending and reaching. Transporting, pushing, pulling, and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Use of standard office equipment. Basic math. Ability to push and/or pull file cabinet drawers weighing up to 5 lbs. Requires the ability to distinguish letters, numbers and symbols. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.