Position Summary: Accept and respond to incoming monitoring signals, manage incoming phone calls and customer requests and assist in training new dispatchers. Job Duties: Answer and follow-up incoming signals, alarm and trouble. Initiate outbound calls to customers, police agencies and emergency contacts. Provide customer service when needed. Coordinate with service technicians regarding service issues. Process daily printouts of alarm activity. Assist in training new dispatchers. Identify solutions to daily problems. All other miscellaneous responsibilities and other duties as assigned. Requirements: No prior experience required. 1-2 years preferred. High school diploma or equivalent REQUIRED. 1-2 years post-high school education preferred. Good communication skills required. Basic data entry and retrieval skills required. Final applicant must have ability to pass pre-employment background check and drug screen.
Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching .