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Philadelphia, PA

Not provided

Not provided

2 months ago

Job Description

Summary : Supervises food and beverage department activities and employees to ensure smooth and efficient service throughout all food and beverage outlets in the casino, ensuring staff meets service and liquor control standards.   Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
Smile, display energy and open body language
Proactively greet team members and guests, initiating interaction to provide service
Always use a positive parting remark to end the conversation   Essential Job Functions:
Responds to guest and employee needs and resolves complaints and issues.
Inspects food and beverage outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards.
Ensures compliance with liquor control regulations.
Ensures bars are stocked, cleaned and properly staffed
Controls labor and operating expenses.
Schedules and directs staff in the performance of work assignments.
Maintains high food, service and health and safety standards.
Maintains high visibility in the outlets.
Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
Excellent written and communication skills
Ensuring all Guests receive superior service
Ability to work flexible hours
Performs all other duties as assigned
Qualifications: Must be 18 years or older. High school diploma or equivalent. Two or more years related experience. Knowledge of POS systems and state liquor law. Must be available to work flexible shifts, weekends and holidays. Ability to obtain and maintain all necessary licensing.


Physical and Mental Demands: Regularly required to see, hear, talk, stand and walk; use hands to finger, handle, or feel; reach with hands and arms. Must occasionally lift and/or move up to 25 pounds. Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions. Ability to work in a noisy and smoky environment

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