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Job Description

Job Title: Beverage Shift Manager                          

Department: Food & Beverage

Reports To: Beverage Manager

FLSA Designation: Exempt

License Type: Gaming

Positions Summary: The Beverage Shift Manager is responsible for the successful operation of all bar outlets and directing the work of the beverage staff, assuring that guests have a favorable experience when visiting our outlets or the gaming floor.

Essential Job Functions:

·          Ensures proper staffing for forecasted volume and budgetary guidelines through proper training of supervisors

·          Orders all liquor, wine, and beer for the property

·          Monitors inventories and reports discrepancies to the director

·          Takes the beverage end of period inventory and presents it to the Department Analyst

·          Meets budgeted figures for labor and other expenses

·          Formulates, administers, and enforces departmental policies and performance standards

·          Notifies team members and supervisors of changes in policy and procedure

·          Must work closely with Department Trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members are attending follow up training sessions

·          Communicates any problems or concerns to Director and other departments as needed

·          Coordinates all activities in the Beverage Department relating to recruiting and selection of applicants

·          Communicates with departments to ensure proper communication by conducting and participating in departmental meetings

·          Establishes performance and profit objectives for short-term and long-term goals

·          Maintains files in such a way that another manager could perform efficiently in the event of his/her absence

·          Held accountable for the accuracy and thoroughness of departmental records and reports

·          Promotes the Casino through good will and positive attitude

·          Ensures a maximum level of service and satisfaction throughout the property, in beverage operations, is achieved and maintained

·          Maintains high sanitation and safety standards

·          Ensures departmental compliance with applicable federal and state laws governing food & beverage

·          Maintains sufficient materials and products in the work location

·          Maintains security of products and areas assigned to department

·          Ensures rotation of products

·          Understands that this is a 24-hour responsibility and is always accessible

·          Maintains professional grooming and appearance and acts as a role model according to established policy

·          Ensures that all Team Members are treated in a fair and consistent manner

·          Performs any other duties as specified or assigned by the Director or any member of the Executive Management

·          Develop and train sales team approach with all beverage personnel

·          All other duties as assigned

·          Possesses complete knowledge of all procedures related to the job

·          Ensures that all guests are treated in a prompt, professional and courteous manner

·          Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members

·          Prior experience is necessary as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure

·          Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy

·          Attends all Management training sessions and seminars as prescribed

·          Must have successfully completed and maintain certification in Food Sanitation Management within 120 days of employment

·          Must be able to obtain and retain a New York State Gaming license and Alcoholic Beverage Control Manager’s Permit

·          Must be able to use a computer

·          Must be able to understand and communicate Material Safety Data Sheets to all team members

·          Adheres to the Cut off Procedure and ensures all documentation is completed and turned into Guest Safety, and the Director

·          Communicates all concerns and observations to the Director

·          Supports all departments with any requests or assistance

·          Ability to communicate with Team members and guests

·          Ability to be a TEAM player

·          Ability to successfully fulfill the pre-employment process

·          Ability to work flexible shifts and days of the week including holidays

·          Ability to obtain and maintain all necessary licensing

Working Conditions:

·          Regularly required to see, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk

·          Must occasionally lift and lift to 25 pounds

·          Frequently required to stoop, crouch, or kneel

·          Ability to interact with others while maintaining a courteous and positive demeanor

BrightJump Recommended Skills

Not available

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