Responsible for the administration and efficient daily operation of a branch. Provides leadership, training, and supervision for Branch and may assist with lower-level management of other Branches within the area. Responsible for meeting established goals according to the Strategic Plan. Develops new business and deepens member relationships, provides a superior level of member service, and promotes the service culture through coaching, guidance, and staff motivation. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values. Employee Engagement -- Provides coaching, development, training, and feedback for Branch staff. Effectively hires, on-boards and meets with Branch employees to review their development progress. Shares knowledge with Branch employees on effective practices, competitive intelligence, business opportunities, and acts as a subject matter expert for team. Responsible for setting expectations, leading people to perform, utilizing reports, and tools to identify opportunities to meet the strategic plan. Fosters a Service Culture -- Responsible for setting performance expectations and emphasizes member service regularly through daily tasks, staff meetings, and training sessions. Ensures that service delivery is expedient, accurate, professional, and courteous. Ensures that member advocacy is maximized by resolving all inquiries and/or issues at the point of contact. Provides leadership for escalated member and employee issues and shares knowledge with other branches. Promotes Sales Culture -- Identifies sales opportunities, deepens member relationships, and meets established goals, sales, and budget for the Branch according to the Strategic Plan. Actively promotes the marketing of SSFCU products and services and ensures compliance with policies and procedures. Understands the competitive environment for the area and develops strategies to capture market share. Holds lower-level management at Branch accountable for branch performance results. Branch Operational Soundness -- Responsible for the overall operation and soundness of the Branch, identifying and driving efficiencies, expense management, and audit controls. Continual observation and analysis of the branch to proactively manage the branch workflow. Effective management of staff, resources, systems, and services to ensure optimum use of time and capitalize on efficiencies.
High school diploma or equivalent. Minimum of five (5) year of financial institution experience and at least 3 years of management experience. Comprehensive knowledge and experience in cash operations, sales, and management with the knowledge and ability to work both Cash Handling and Member Service tasks. Advanced knowledge of PCs, Microsoft applications and various office automation software. Completion, within 3 full months of employment in this role, federal registration as a Mortgage Loan Officer (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). Must maintain active registration while in this role and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required.