Counter Sales Lead

Qualifications:

• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

• Experience in a wholesale HVAC equipment supply house preferred.

• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.

• Proven success in sales and providing excellent customer service.

• Strong interpersonal skills including sales, problem solving and customer service focus absolutely required.

• Ability to work independently, but meet assigned goals and objectives in designated time frames.

• Capable of working in a fast paced environment with skills to multi-task on different levels.

• Must possess the attitude of wanting to learn and grow with our Company.

• Knowledge of Microsoft Office products.

• Bachelor’s or Associate’s Degree preferred.
Summary:

The Lead Counter Sales Associate is responsible for our sales counter at one of our established wholesale HVAC distributorships that carries multiple brands of equipment, parts and supplies. The Lead must be conversant with and have a solid knowledge of the products sold at the Sales Center. The Lead will assist in supervising and training other Counter Sales Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service in a sales oriented setting.

Essential Duties/Accountabilities:

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.

• Interact with internal and outside sales people, vendors and contractors.

• As directed by Sales Center Manager, responsible for preparing and completing weekly cycle counts, timely processing and return of in-warranty items to manufacturers, handling freight claims for missing or damaged equipment/supplies, handling of intra-store transfers and promoting sales of monthly specialty items.

• As directed by Sales Center Manager, responsible for the prompt ordering and scheduling the arrival of equipment and supplies for resale, properly track incoming merchandise and special orders and assist Warehouse personnel when needed.

• Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to customers.

• Responsible for showroom merchandising and re-stocking product.

• Assist in resolving customer relations problems with both dealers and end users.

• Assist Territory Sales Managers with product information, availability, pricing and special factors when needed.

• Complete sales order process for customers with efforts to up-sell associated items.

• Perform other duties as assigned.