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Epic Principal Trainer - Orders

Not provided

$52,624 - $78,936

1 month ago

Job Description

Job Summary

Principal Trainer is responsible for mastering of both an Epic application and operational workflows. They specialize in one or more applications and take the lead in the development and implementation of the training program for their respective application(s). The Principal Trainer is responsible for building, testing, and maintaining the training environment, as well as developing and maintaining training materials. Principal Trainers report to the Training Manager as well as the Application Director(s), and work closely with Application project managers to achieve the goal of building and maintaining training environments. The Principle Trainer must develop work habits and proper communication skills that reflect the Mission and Philosophy of Memorial Hospital & Health Care Center. Reflects the mission, philosophy, core values, and customer service plan of Memorial Hospital and Health Care Center in action and attitude. All activities are directed at all departments serving all age groups.

 

 

Qualifications

Education:
Associate Degree Required, Bachelors preferred. Strong computer skills required.


Training:

Epic Principle trainer certification in one or more application(s) will be required. Certification must be achieved within 3 months from last required course. On the job training with Information Systems will be provided. The individual must adapt quickly and apply learned principles and techniques to complex situations.


Experience:
One year plus of experience with Electronic Health Care Record or relevant Health Care experience from both a care provider and an application perspective preferred.


Performance Requirements

Primary Responsibility:
- Participation in workflow design and system build in order to gain and maintain in-depth knowledge of why workflows have been designed as they have, and the important system functionality supporting those workflows.

- Train and provide support to Physicians, Nurses, Ancillary Staff and other personnel on the use of the specific Epic application.

- Develop and maintain high quality training materials including the curriculum, user guides, lesson plans, and presentations.

- Train additional Trainers within the organization, maintain policy/procedure documentation, provide training for new hires, and coordinate training for new software releases and updates.

- Work closely with Epic, and application analysts (application specific) to build test and maintain the training environment.

- Update Epic Computer Based Training modules using an eLearning authoring tool.

- Solicit trainee feedback and appropriately adapt training. - Work with the Training Manager to analyze resource availability (Trainers, rooms, workstations, etc.).
- Participates in the testing of interfaces and collaborates with vendors and internal Information Systems staff to ensure that interfaces are implemented to meet needs and specifications.
- Performs testing, documentation and validation of future EHR Upgrade versions and other related software. Acts as a liaison between the clinical staff members and the vendor to implement version or release changes.
- Works with clinical staff members, physicians, and physician's staff members to ensure proper training on all clinical applications.
- Identify areas of opportunity for increased productivity or increased data gathering or reporting requirements for the department or the hospital.
- Produces appropriate documentation when necessary to assist the clinical staff members in maximizing the use of their application.
- Assists users in creating and maintaining downtime documentation and procedures to assure continuity of patient care and recovery of data in the event of a systems outage.
- Assists Help Desk personnel in supporting customer's needs. Assists/Trains Help Desk personnel in supporting the clinical applications.

Secondary Duties:
- Assists other Information Systems personnel with special projects.
- As needed, uses MSWord or Excel to compose memos, letters and reports.
- As required, participates in on call rotation to assist users with emergency situations. Must be able to use the laptop computer to access the system remotely and assess/solve the situation.
- Periodically attends classes, seminars or on-site training to maintain or enhance currently needed skills.
- As required, works weekends for user support or project implementation.

Physical Demands:
Minimal physical effort is required. The incumbent may be required to sit for an extended period of time. Consistent operation of a computer will be required. Moderate mental and visual attention is required.

Special Demands:
Although the position is for day shift, it requires infrequent odd hours. It also will require being on-call to support applications that are in their infancy. Workload will be varied and irregular in nature, must be able to manage multiple projects at one time. Reflects the mission, philosophy, core values, and customer service plan of Memorial Hospital and Health Care Center in action and attitude.

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