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EXECUTIVE HOUSEKEEPER

Rush Street Gaming

Pittsburgh, PA

Not provided

Not provided

3 weeks ago

Job Description

Summary: The Executive Housekeeper provides supervision and direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.  

 

Essential Job Functions: Lead, direct and manage all housekeeping operations including, housekeeping supervisors, housekeeping room and house attendants.  Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.  Inspect all guest rooms and public areas as assigned and coach attendants of any deficiencies found. Assign attendants’ carts/signs board in the morning and the afternoon Inspect public areas, housekeeping closets for standards compliance Oversee the laundry vendor’s operation to ensure productivity standards are met, safety procedures are followed and the company assets are maintained and protected. Work closely with the Front Office regarding room stock and availability via phone or in person Submit maintenance reports/requests and follow up for completion Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.  Provide clear direction in assigning and instructing housekeeping and vendors in details of work.   Manage finances of housekeeping and laundry operations including budget and inventory controls.   Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.   Establish and maintain adequate supplies for efficient operation of the department. Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.  Monitor house count and make staffing adjustments accordingly. Ensure that all staff members are adhering to all safety and security procedures including entering of guest rooms (both staff member and guest requests to open guest room doors), master key protection, work space safety, reporting lost or damaged hotel property, fire safety and reporting suspicious situations. Work collaboratively with other departments, such as Front Desk and Maintenance departments. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication programs. Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information. Evaluate condition of furniture, fixtures, decor, etc.  Make recommendations and assist in the coordination of rehab projects.   Be constantly alert for newer methods, techniques, equipment, and materials that will improve the departments' overall operation and provide more efficient operation at reduced costs Check appearance of all team members to ensure compliance with standards of appearance Comply with quality assurance expectations, standards and hotel rating guidelines. Communicate both verbally and in writing to provide clear direction to staff. Assists in management coverage as needed . Perform any other job related duties as assigned.
Qualifications (Knowledge, Skills, and Abilities): Five years experience in housekeeping as an individual contributor preferred. 3-5 years Supervisory experience preferred.  Proficient in hotel management systems. Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, PMS, and Financial Data ), procedures and regulatory requirements. Strong desire to take accountability and have their performance measured on contribution to business results Business intelligence, stays current and understands how what happens in the world affects us, our marketplace and our competition Most possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and Team Members. Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment. Must possess strong leadership, prioritization, and planning skills, demonstrating the ability to handle and prioritize multiple tasks. Must have experience resolving problems decisively and timely, and adapting to changes as well as experience determining when senior leadership assistance is necessary for problem solving.  Self-starting personality with an even disposition.    Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.   Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.   Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.   Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.   Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.                                                                                    Must be able to lift up to 50lbs. continually throughout a shift.                                                    Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.                                                                                Must be able to push, pull and move levers, equipment and furniture throughout a shift. Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 50 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools. Must be able to constantly and accurately communicate effectively and politely in spoken English with Team Members and guests to answer questions, provide information and check for guest satisfaction or Team Member understanding. Must be able to successfully fulfill the pre-employment process. Must be able to work flexible shifts and days, including weekends, holidays and special events/promotions.  Must obtain and maintain all necessary licensing.

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