JOB SUMMARY - The Group X Coach creates an inviting, inspiring and motivating group exercise experience through delivering pre-choreographed or freestyle group exercise programs to members and guests. ESSENTIAL DUTIES & RESPONSIBILTIES Estimated % of Role Class Instruction -Coach pre-choreographed or freestyle group sessions and classes to a wide variety of members at varying fitness levels in person or via virtual technology. -Present group sessions and classes in a way that makes members feel welcomed, encouraged and challenged. -Ensure group sessions and classes are delivered with high quality and safe for all fitness levels by educating members on safe techniques and guidelines. -Increase member attendance through strong teaching skills and ability to connect with and motivate others. -Must maintain an average of Coaching at least 2 classes per week 85% Customer Service -Deliver exceptional customer services for members and guests through positive interactions before and after group session or class. -Handle member concerns or direct to appropriate club management. -Report broken equipment and maintenance needs to club management. -Recruits new members to join classes. -Start and finish group session and class on time as scheduled. -Deliver on the Service Promise of Clean, Friendly and Well Maintained Club by organizing equipment and assisting with maintaining a clean and organized club. 10% Administrative -Find appropriate substitutes for group session or class coverage by following company policy and guidelines. -Maintain a strong social media presence to attract new participants to class, special events, etc. -Attend staff meetings on occasion as required. 5% Total 100% ORGANIZATION RELATIONSHIPS This position reports to the club Fitness Manager/Supervisor and interacts with all club staff, members and guests. QUALIFICATIONS Knowledge, Skills & Abilities -Knowledge of safe exercise techniques and principles. -Strong communication skills and ability to connect with a wide variety of people. -Enthusiastic and energetic approach to creating a community feel within a group session or class. -Passion for fitness and helping others achieve health and wellness goals. Minimum Educational Level/Certifications -Current approved group exercise primary certification for taught format. -High School Diploma or GED equivalent. Minimum Work Experience and Qualifications -Previous group exercise instruction experience is preferred. Physical Demands/ Environmental Conditions -Physical effort required for daily duties includes lifting weights, squatting, bending, reaching, hopping, jumping, kicking and prolonged standing and walking. Working Environment -While performing the duties of this job the team member is regularly exposed to moving mechanical parts. -The noise level in the environment is occasionally loud. -Ability to work weekends and holidays as needed to support the business.