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IT Help Desk - Level 1

Not provided

Not provided

3 months ago

Job Description

Action Property Management, a premier management company, is seeking an IT Help Desk Support Technician to join our team. This position can be filled by someone working near our Corporate Office or any of our regional offices.

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor We offer our Team Members the following: Competitive starting compensation Comprehensive benefits package for qualifying employees On-going hospitality and property management training Opportunities for career growth and advancement Values driven company culture that encourages team work and excellence

Summary:

This position is an entry level help desk position. Responsible for providing department support for all IT team members. Troubleshoot and resolve hardware, software, and voice/data communication systems issues. Setup and install work stations. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Excellent customer service skills (verbal and written communication skills), experience with remote support, strong problem solving skills, and professionalism are required qualities. The ability to multi-task, prioritize and work under pressure are required. The individual must also be a self-starter who is committed to learning and work well in a team environment.

 

We are seeking Support staff that have:

 

Sharp problem-solving skills & initiative

Ability to look solve the issue presented while also being able to recognize patterns to solve repeat issues as well as look at the big picture to prevent future issues

Strong oral and written communication skills

Ability to communicate with others that are not as technical to explain the issue and train them

Commitment to following up on all issues in a timely manner

Familiar with working in a fast-paced environment where resolving issues is crucial to the success of the company

Commitment to uncovering the root of the issue--not applying a band aid fix

 

 

Essential Duties and Responsibilities: Configure computer equipment including desktop computers, laptop computers, printers, and networking devices. Provide basic training for users. Respond to telephone calls, emails, and requests from personnel. Install, upgrade, and support PC software applications. Install computer equipment including desktop computers, laptop computers, printers, and networking devices. Document, track, and monitor the problem to ensure a timely resolution. Manage new hire and termed user accounts.

 

Required Skills: 1 -3 years of technology support experience Familiarity with Help Desk practices (ticket systems, team environment, etc) Experience with remote trouble-shooting Rely on instructions and pre-established guidelines to perform the functions of the job. Know the basic components of PCs and understand how they operate. Experience with setups that include VPN, RDS, etc Knowledge in Microsoft Exchange 2010/2013 & Active Directory Users and Computers Advanced MS Office Suite (Word, Excel, Outlook) skills CompTIA Net+ Certification or comparable An Associate's Degree (desirable)

 

Schedule: 8:00 AM to 5:00 AM or 9:00 AM to 6:00 PM

On Call after hours on a weekly rotation basis.

 

Action Property Management is an Equal Opportunity Employer and supports a Drug Free workplace.

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