Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships with guests to deliver superior service to our guests.
Ensures proper staffing for forecasted volume and budgetary guidelines.
Possesses excellent conflict resolution skills. Communicates any problems or concerns to Manager or other departments as needed.
Cultivates and enforces company and department policies and procedures. Notifies and trains team members on any changes in policy and procedure.
Maintains thorough communication between shifts.
Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication.
Assists with new TM training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed, provides feedback to outlet supervisor on TM performance during shift
Executes outlet operations during scheduled shifts, organizes opening and closing duties as assigned.
Follows Starbucks operational procedures regarding quality beverages, whole beans, and food products by adhering to all recipe and presentation guidelines.
Follows up with baristas during the shift to ensure the delivery of excellent guest service.
Discovers and responds to customer needs.
Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members.
Maintain high sanitation standards and ensures all Board of Health regulations are adhered to.
Maintains sufficient materials and products in the work location.
Sets high standards by complying with all departmental rules, policies, and procedures.
Ensures that all Team Members are treated in a fair and consistent manner.
Attends all Management training sessions and seminars as prescribed.
Performs any other duties as specified or assigned by any Food and Beverage Manager, Vice President of Food and Beverage or any member of the Executive Management.
Two (2) to three (3) years in Food and Beverage operations, preferably in a gaming/hospitality environment
Ability to uphold demeanor and remain a positive role model in stressful situations.
Ability to work under pressure to meet deadlines.
Ability to work flexible shifts, hours, and days of the week, including holidays and weekends.
Adequate knowledge of beer, wine, and spirit offerings and industry trends is required.
Ability to obtain and maintain all necessary licensing.
Must be able to lift and/or move objects up to 40lbs.
Must be able to use a computer and fluent in Microsoft Office applications.
Must be able to understand and communicate Material Safety Data Sheets to all team members.
Must possess a cooperative, helpful, and friendly nature.
Must possess excellent communication skills, verbal and written.
Possesses complete knowledge of all procedures related to the job.