Position summary: Directs all of the activities of the assisted living home, home health services, skilled services and nursing homes to carry out its purpose in compliance with all federal, state, and local laws and organizational policy. Works cooperatively and respectfully with elders, coworkers, families, visitors, and volunteers to create a positive and pleasant environment in the home. Promotes the elders psychosocial well-being through meaningful relationship building, and works with the household team to meet other social service needs of the elder and of the household, always providing support, friendship and kindness for each of the household members. All tasks are performed in accordance with current standards, policies, guidelines and regulations and in a safe and efficient manner.
Essential skill and experience: Must hold current Tennessee Nursing Home Administrator’s license. Minimum of five-years of administrative management experience in a long-term care facility or other related healthcare. Leadership: demonstrate ability to lead people and get results Planning: an ability to think ahead and plan over a one-to-five year time span Management: the ability to organize and manage multiple priorities Technical skills in administrative management, quality assurance and budget control Financial experience to include reading, understanding and managing financial reports Working knowledge of Medicaid and Medicare Excellent interpersonal and communication skills Strong resident associations Computer proficiency, including Word, Excel, EMR software Conflict analysis and resolution at both a strategic and a functional level Two years of college or equivalent work experience Satisfactory completion of post-offer, pre-employment physical as required.
Preferred skills and experience: Bachelors Degree in Public Health Administration or Business Administration, or a health-related degree or equivalent.
Reporting to this position: Coordinator of Activities and Volunteers, Manager of Fletcher House Services (assisted living), Social Services, Director of Nursing
Essential duties: Manages business related activities to achieve the Uplands vision/mission and supporting strategies and promoting the assisted living, home health, skilled services and nursing home in a manner which promotes the organizations image as an ethical and high-quality provider of health services. Integrates a Life Plan Community Interdisciplinary Team system for all of Uplands Village residents from date of membership until termination of membership. Manages internal controls over the Uplands Village health services to include quality, risk, opportunities, ethics, corporate compliance etc. Provides on-gong education to residents of Uplands Village of health services provided on campus. Seeks to achieve a positive Net Operation Margin (NOM) for the community’s health service departments. Coordinates with the finance and accounting department to prepare and maintain budgets, monitoring financial effectiveness, efficiency and accountability. Oversees occupancy and admissions at the assisted living and nursing communities Coordinates with the Eden Alternative educator in implementing the Eden philosophy throughout health services at Uplands. Oversees the coordination of an enriching activity program for WNH and assisted living. Responsible for maintaining successful surveys to include but not limited to the health departments, State DHS, Medicare CMS, Resident/Family Satisfaction, OSHA etc. Evaluates appropriate staffing levels at all health services departments, including WNH, assisted living and home health. Establish and monitor contract services standards for all health services agreements. Works with the finance and accounting department to continually integrate contracts to avoid duplicate services and needs for unification of vendor management efficiency. Provides input to the Executive Director for development of the annual budget; provides justification for budget recommendations; assists in managing final approved budget and the plan it supports; provide requests to Executive Director for all needed capital expenditure and purchases above guideline amounts. Responsible for assisting department directors/managers/coordinators in the development, maintenance and implementation of written operational policies and procedures. · Establish and promote a team-like and positive rapport in and among departments to promote interdisciplinary decision-making in daily department operations. Provide explanation of the facility's policies and procedures to employees, residents, family members, visitors, government agencies, etc. as needed Maintains an "on-call" status for emergency situations. Represent the facility at, and participates in internal and external meetings. Report operational concerns and make recommendations to Executive Director. Serves as a liaison between administration, families and residents. Responsible for direct reports payroll. Ensure public information describing the services provided by the facility is accurate. Inspect the facilities routinely to assure that established policies and procedures are being adhered to. Review and interpret monthly financial statements, and takes appropriate corrective action in response to variances and trends. Submits financial records and cost reports to authorized government agencies as required while working with the finance and accounting department. Assist staff in planning and conducting ongoing training programs to assure that current material and programs are continuously provided. Attend and participate in workshops, seminars, etc. to maintain working knowledge of changes in the long-term health care field. Serve on various committees of the facility (e.g., Quality Assurance Performance Improvement, corporate compliance) and provide written/oral reports as directed or as necessary. Perform supervisory responsibilities including: coaching, mentoring, interviewing, orienting, evaluating, and discharging employees in accordance with the organization’s policy. Provide explanation of the facility’s Eden Alternative philosophy, policies and procedures to employees, residents, family members, visitors, government agencies, etc. as necessary. Promote an atmosphere of warmth and empathy, as well as a calm environment, throughout the facilities. Performs other related duties as assigned by Executive Director.
· The employee is expected to adhere to all Uplands policies.
· Fully understand all aspects of residents’ rights, including the right to be free of restraints and free of abuse. Responsible for reporting incidents or evidence of resident abuse or violation of residents’ rights, following abuse procedure.
· Maintain the comfort, privacy, and dignity of each resident in the delivery of services to them. Interact with elders in a manner that displays warmth and promotes a caring environment.
· Comply with HIPAA regulations
· Participate in care plan meetings and document as required.
· Time management: the ability to organize and manage multiple priorities
· Planning: an ability to think ahead and plan over a one-year time span
· Attend in-service and supervisor training.
· Assist in maintaining a safe, neat, and clean environment; report environmental deficiencies to maintenance.
· Monitor changes in current federal and state regulations as it pertains to social activities.
· Must coordinate with all departments to ensure effective standards.
· Must develop systems and controls to ensure compliance according to State standards.
· Must coordinate with management team to ensure effective standards
Organizational behaviors and standards: Friendly - Actively seeks opportunities to provide outstanding service to others. Elder Care - Consistently anticipates and meets each elder’s directed service needs. Caring and Compassionate - Purposefully takes the time to listen, keep residents informed and offer empathy. Energetic Teamwork - Actively supports others, works with others, and makes others look good. Provides leadership that empowers other members of the team to meet the elder’s wants and needs. Leadership and Professionalism - Displays pride in work and Uplands. Problem solving - Utilize ‘win/win’ problem solving model when attempting to solve work related problems. Environmental - Demonstrates safe work habits, genuinely takes pride in the appearance of the overall work area. Communication - Demonstrates appropriate communication related to face-to-face communication, telephone, answering calls, placing a call on hold, transferring calls, voice mail, use of speaker phone, and email. Commitment - Demonstrates commitment to the organization’s vision, mission and values, co-workers, and self-development. Commitment to eliminate loneliness, helplessness, and boredom in the lives of elders. Diversity - Engages in interactions with an open mind while being non-judgmental and treats everyone with dignity and respect. Attendance - Regular and reliable attendance. Confidentiality - Protects confidentiality and privacy. Safety - Contributes to a culture of safety.
Physical demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: See physical requirements form Work environment: While performing the duties of this job, the employee is exposed to odors, body fluids, and infections. The noise level is usually moderate.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Qualifications Bachelor's Degree (four year college or technical school) required; Master's Degree preferred Three (3) or more years of related experience preferred Current state license required; Must obtain and maintain mandatory, state and federal requirements and certifications for practice or occupation Familiarity with long-term care and/or health care services required; Special care or dementia care employees will have additional training in the care and treatment of dementia residents