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MAC Support Technician

BCD Travel

Chicago, IL

Not provided

Not provided

2 months ago

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a MAC Support Technician to join BCD Travel.

 

MAC Support Technician

Full-time, Chicago, IL

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role you will be responsible for reviewing requests for mid-office programming as well as creating detailed and realistic business and technical requirements associated with proposed projects.

A snapshot of this opportunity Support MAC end-user and MAC server hardware, software, and other technical solutions Adhere to all SLAs and communicate in a timely manner with stakeholders Manage system status, taking steps to improve performance Assist other (MAC and Windows) System Technicians/Engineers with developing and delivering MAC support training to all team members Install software and install, move, and remove cabling and/or equipment Compile and publish team metrics JAMF administration and maintenance Design, develop, and/or update and implement team standards, processes, and documentation

 

How you can set yourself apart Extensive technical experience in a 24 x 7 IT environment Good experience of macOS and macOS Server support and image creation Troubleshooting, communication, customer and problem-solving skills Experience with Microsoft Business Software Applications and other communication tools Advance project management skills Available to work on-call shifts as required and able to travel 25% of the time domestically and internationally

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com . 

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

Stay informed about new career opportunities at BCD Travel

Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

*Note: We’ll give preference to internal and/or furloughed employees.

 

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