The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission , the Society funds cutting-edge research , drives change through advocacy , facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.
The Manager, Community Engagement, provides leadership and guidance to a portfolio of people affected by MS. This includes leadership volunteers, self-help group leaders, peer support volunteers, health care providers, wellness partners, and others throughout a geographic area. This position also leads the local implementation of all community-based programs in a specific geographic territory. Responsibilities may also encompass supporting unified work in volunteer engagement, healthcare access and/or advocacy in the same geographic market as outlined below.
Relationship Management and Volunteer Engagement (30%) Manage relationships with existing community volunteers (self-help group leaders, peer support volunteers, wellness providers, etc.) and track in database Identify and connect potential new volunteers and constituents in the local community to Society programs as well as other Society activities Specifically identify ideal, high performing volunteers and connect them to the Director of Community Engagement for engagement in leadership opportunities Work in partnership with all Society self-help group leaders to create opportunities for leaders to feel connected to each other and to the Society Track volunteer involvement, interactions, and program attendance in database Evaluate portfolio interaction data to build a strategic outreach plan that maximizes engagement of volunteers Develop meaningful opportunities for volunteers to be engaged in program delivery that align with the Society’s strategic plan Work collaboratively and cross-functionally with colleagues to maximize opportunities for volunteer engagement Community Engagement (30%) Works closely with supervisor to communicate interests of the local MS community with the Program Development team Deliver timely, productive, and organized communication within the community and share perspectives with Volunteer & Community Engagement Leadership Team Identify community-based partners for possible program collaboration, strategic partnership development or support; share opportunities with department leadership to develop thoughtful and strategic relationship management plan Represent the organization at public speaking engagement, community in-services and training opportunities Implement Society Educational and Connection Programs (30%) Lead the local implementation (in-person and virtual) and ongoing delivery of key nationwide program initiatives in partnership with volunteer and market staff Develop an implementation plan and program calendar for a specified local area with input from volunteer and market leadership Deliver Society programs that are accessible to all people affected by MS, hosting programs in accessible locations and on accessible online platforms, focusing on isolated, underserved and culturally diverse populations across assigned geographic area Deliver a consistent experience for people affected by MS participating in Society programs Program experience includes communication, branding and messaging, available Society services, connections to the MS Navigator program, etc. Provide ongoing feedback to leadership team regarding program content and implementation to ensure continuous improvement Use Society outcome measurement tools to collect feedback and track on program metrics data that will help ensure impact for people affected by MS Use outcome measurement data to identify program gaps in a particular geographic area and bring findings to supervisor for program development review and evaluation Work collaboratively with Healthcare Access Team to identify and retain skilled professional speakers and provide content training, speaker disclosure etc. Successfully implement Walk MS Connections plan at local Walk MS events in a particular geographic area, providing opportunities for people affected by MS to connect with each other, connect with their communities and connect with the Society Work with marketing partners to provide content and ensure local programs are marketed well to constituents Management/Administration (10%): Manage an annual program implementation budget in a particular geographic area Support marketing efforts of all local program implementation by coordinating efforts with AVP, Community Engagement, market staff and leadership and marketing partners Actively take part in local market events and activities supporting Society priorities and local staff and volunteers Other duties as assigned
Minimum Education: Bachelor's Degree *
List preferred related field for degree: Digital Communications, Public Health Education, or Health and Human Services
* comparable experience in the above related fields, will be considered in lieu of a degree Minimum of four years’ experience in the health or human services field, especially in the following areas: program development or delivery, volunteer development and management, meeting, and event planning Spanish-speaking preferred Experience with people with disabilities, particularly MS, desirable Understanding of diversity, inclusion, generational differences, and overcoming biases Possess excellent communication skills both verbal and written, with ability to deliver presentations to the public through a variety of channels (virtually and in-person) and engage constituents through online written communication (ex. chat box, blogs, Facebook posts) Demonstrates the ability to work independently, proactively address and work through challenges with professional courage, diplomacy, emotional intelligence and resilience; think ahead and anticipate program participant needs, understanding internal and external landscapes, proactively informing programmatic delivery solutions; and act with urgency with prompt follow up Creative mindset, willingness to learn and bring innovative and new ideas, along with desire to continuously learning Positive solution-focused approach, ability to adapt to changing situations Exhibits the ability to develop and manage relationship effectively (internal, external, and digital)
Technical/Other requirements Computer knowledge and experience in MS Office: Word, Excel, and PowerPoint. Ability to quickly learn new software is desired. Database experience preferred Experience with digital meeting platforms, functionality and engagement features is required Commitment to the mission, vision, cultural values, and expectations of the National MS Society Utilize Society database to track community interactions and program attendance Must maintain knowledge of MS and resources available to be an effective Society Ambassador in the community Excellent verbal and written communication skills, ability to mediate, negotiate and resolve conflicts independently, organizational skills and understanding of planning, timelines and working on multiple projects simultaneously Ability to work with people from a variety of cultures and settings. Uses an independent working style and facilitates regular and productive communication with team members and senior leadership Ability to work remotely from supervisor and maximize effectiveness Ability to take direction and ensure successful implementation across a specific geographic area in conjunction with key stakeholders This position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance and reliable transportation. The Society does run motor vehicle checks for all positions which require driving and the applicant must meet the Society guidelines Availability to work occasional nights and weekends to support events, committee meetings, etc.
You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings. We value continuous learning and support your professional development through a Professional Development Assistance plan. You will join an incredible mission focused team of people!
Estimated hiring compensation range for this role is $46,000 – $57,000 based on an average compensation schedule. Final offers will be based on candidate geographic location and consider career experience and may vary from this range due to these and other factors.
The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.