Patient Registration Coordinator
Reports to: Program Director
Job Code: TC43
Direct Reports: 0
For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").
Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.
This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.
Essential Functions: Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable . Collects co-payments and patient financial responsibility at the time of service. Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy. Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes. Verify insurance benefits and obtain prior authorization as necessary. Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable. Maintains confidentiality and safeguards the operations of the business. Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met. Adheres to the service policy and principle of CMG/New Seasons. Other duties assigned.
Supervisory Responsibilities: (This position will supervise non-exempt staff in support roles performing duties described in "Essential Functions".)
Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Education/Licensure/Certification: This position requires a High School Diploma or GED.
Required Knowledge: The candidate will have a strong customer service background, knowledge of electronic health records systems, and medical insurance.
Experience Required: This position requires a minimum of 1-year receptionist and cashier or other related experience and a minimum of 1-year of healthcare experience.
Skill and Ability: The position requires the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to effectively learn new software programs. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to effectively present information to management, public groups, and customers.
Physical Demands/Work Environment:
(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.
Talking: To convey detailed or important instructions to employees, patients, and applicants.
Hearing: Ability to hear normal conversations and receive ordinary information.
Vision: Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.
(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Ability to operate in an open work area with moderate everyday noise.
➢ Analytical Skills
➢ Business Acumen/Understanding the Organization
➢ Detail Orientation/Attention to Detail
➢ Information Gathering
➢ Problem Solving
➢ Time Management
(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and responds to questions from groups of managers, employees, patients, and the general public.
High school diploma
3+ years working with patient accounts, collections and recovery and customer service.
History working with high risk populations