As a Players Club Membership Representative you will engage new guests by piquing curiosity and opening the door for surprise and excitement. Your unique, strategic promotions ability and close coordination with other professionals will enable a diverse group of guests to experience enchanting, original, slightly unconventional delights at The Cosmopolitan of Las Vegas.
PRIMARY JOB DUTIES:
Duties include, but are not limited to, the following: Enroll new guests as identity members. Inspect and restock Membership printed material and collateral. Issue comps for guests when appropriate levels of play have been established. Seek out guests and encourage them to become Members. Maintain the compliance of all required learning modules and classes of the business. Maintain a working knowledge of casino facilities, as well as current and upcoming special events. Maintain a working knowledge of Identity Membership, in order to effectively explain/promote through guest engagement. Resolve minor Guest conflicts, which relate to membership. Ensure a maximum level of guest service and satisfaction is achieved and maintained. Other duties as assigned. QUALIFICATIONS:
Required: At least one year of experience in a guest facing role in a similar environment. Strong written and verbal communication skills with the ability to effectively communicate in English. Basic computer skills with Microsoft Office and Outlook. Excellent customer service skills. High School diploma or equivalent. Polished appearance and demeanor. Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. Ability to maintain confidentiality of sensitive information. At least 21 years of age.
Preferred: Previous experience working in a large, luxury resort setting. At least one year of Casino or hospitality experience.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires: Work is performed in a casino operations environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. Constant contact with executives, department management, applicants, employees and guests. Prolonged sitting or standing and mobility. Bending and reaching. Transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs. Strong eye/hand coordination. Use of standard office equipment. Basic math. Ability to push and/or pull item up to 5 lbs. Ability to distinguish letters, numbers and symbols. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.