1800Flowers.com is seeking a Sales Associate to represent 1-800-flowers.com stores to the public, sell product and other merchandise, and satisfy our customers’ floral and gifting needs.
Responsibilities include, but are not limited to:
General Customer service. Sell fresh product and other store merchandise and contribute to increasing the store’s sales Contribute to creating and maintaining a positive store image Understand and communicate product names and product information to help customers with product selection Understand, communicate, and utilize proper care and handling techniques for all floral products Utilize proper sales, invoicing, cash handling and delivery procedures Understand store operation procedures including opening, closing and “To Do” lists, daily maintenance of store interior and exterior Understand and promote in-store marketing campaigns and promotions Attend all designated team member meetings Be available and flexible to handle schedule changes; be available for extra hours of employment especially during major floral holidays (Valentine’s Day, admin’ Week, Mother’s Day, Easter, Thanksgiving and Christmas) as 1-800-flowers.com stores are open 363 days a year Assist in store merchandising Understand customer satisfaction policies and procedures and demonstrate correct handling of any customer complaint or customer service concerns Greet guests as they enter the store. Assist guests with floral, plant and gift purchases. Attempt to “up-sell” and/or suggest “add-ons” with every purchase. Ring purchases on computerized point of sale (POS) system. Collect money and make correct change for cash sales. Process credit card and check sales. Answer telephones and take orders on POS system. Seek and maintain knowledge of all products offered for sale. Inform guests of all specials and promotions. Set up and maintain “show” at opening and put away “show” at closing of store. Always maintain correct musical atmosphere in store. Exercise proper plant care and maintenance. Execute merchandising plans and maintain all displays. Clean sales floor, cooler and displays regularly throughout the day. Assist teammates in cleaning all other areas of store including bathrooms. Perform cash register balance and run all “end of day” reports. Perform all other related work as assigned by supervisor or managers. Comply with “Uniform and Appearance Standards” as stated in the 1-800-FLOWERS® Operations Manual.