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SENIOR SUPPORT CONSULTANT

BCD Travel

New York, NY

Not provided

Not provided

4 weeks ago

Job Description

Do you want to work in a collaborative environment and help develop one of the most innovative and forward-thinking travel companies? Apply today to be the next Senior Support Consultant and come fly with us to success.

Senior Support Consultant  

Full-time, Bloomberg, New York

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role you will be our Visa and Passport Specialist that will provide best-in-class service to Bloomberg through tailored solutions that meet their needs. You will play a vital role in guiding the client through the process, driving customer satisfaction, and acting as a brand ambassador.

A snapshot of this opportunity Become specialized in Visa and Passport processing and maximize efficiencies and productivity Provide excellent customer service by educating client on all visa and passport related items Process online and traditional ticketing/fulfillment requests, back-office error corrections, and nonrefundable tracking Collaborate across departments to build client confidence and loyalty Engage with the client by providing status change updates and follow ups Maintain updated client profile through timely submission of notes, documentation, and communications Adhere to BCD Travel policies and procedures to maintain quality control Provide detailed information on available services to help the client make informed decisions

How you can set yourself apart You have relevant experience in a corporate travel agency
Proficient on multiple airline reservation systems Able to work nights and weekends when needed
Excellent knowledge and application of travel supplier rules
Maintain current knowledge of the state of the various travel industries supported (air, car, hotel, etc.)
Proficient in Microsoft Office applications

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com. 

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

Stay informed about new career opportunities at BCD Travel

Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

*Note: We’ll give preference to internal and/or furloughed employees .

#LI-Remote and *CAJM

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