Associated Wholesale Grocers (AWG) is a retailer-owned cooperative serving over 3,000 retail member stores with a complete assortment of grocery, fresh meat, fresh produce, specialty foods, health care, and general merchandise items. Through an extensive distribution network and nine distribution centers, AWG and its subsidiaries deliver in over 28 states. In addition to its cooperative wholesale operations, the company also operates subsidiary companies which provide real estate and supermarket development services, digital marketing services, and is a wholesale supply provider of health and beauty care, general merchandise, specialty/international foods and pharmaceutical supply. If you have a passion for retail, the drive to succeed in a fast-paced industry, we can't wait for you to join the team! Make us your Best Choice!
Support the configuration and development of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Project, Reporting, Resource Management, Test Management, and SLAs.
Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
Create estimations on effort required to produce ServiceNow functionality.
Work with the team to execute customization of applications and API's.
Participate and share knowledge, work in the context of a geographically dispersed, collaborative, team-based environment.
Perform feature development within sprints to support company standards.
Collaborate with team members to define, analyze, understand, and document business and technical requirements.
Design and develop / configure workflows, forms, scripts, and underlying logic using Agile methodologies.
Participate in and support ServiceNow version upgrades.
Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.
Create technical architecture, design, and user guide documentation.
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.
Bachelor’s degree in Computer Science or related field, and five (5) years of IT and software development experience.
ITIL v3 or v4 certification.
ServiceNow Certified Systems Administrator.
5+ years of experience working with ITSM/ITOM/ITBM solutions (any or all) in an enterprise environment.
3+ years of experience developing custom applications on the ServiceNow platform.
2 + years of experience developing and supporting the ServiceNow Service Portal
Can produce level of estimates and basic deployment plans for ServiceNow functionality.
Strong organization and time management skills.
Excellent collaboration skills and can effectively works in a team environment.
Understanding of IT service management and common service level agreement measurements.
Excellent written, verbal, presentation, and interpersonal skills.
Can identify, understand, document, and create functionality aligning with customer requirements.
ServiceNow Certified Application Developer.
Experience with Automation with PowerShell Scripting.
Familiarity with Windows and Linux system administration.
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
Experience leading development and/or test teams.
Able to identify and learn new technologies quickly.