Summary: It is the primary responsibility of the Sportsbook Supervisor to oversee the daily operation of the Sportsbook during their shift and/or in the absence of the Sportsbook Manager.
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: Smile, display energy and open body language Proactively greet team members and guests, initiating interaction to provide service Always use a positive parting remark to end the conversation.
Essential Job Functions: Welcomes guests to the Sportsbook room and e xplains Sportsbook promotional programs to potential guests and keeps guests informed of all promotional activities and events. Responsible for being well-versed in the products and services offered in the Sportsbook room and the ability to promote them to guests in a confident and efficient manner. Communicates and explains wagering to new guests and is able to use simple terms to communicate the process of wagering. On an as needed basis, responsible for placing tickets, verifying and/or processing winning tickets Must maintain strict confidence of any and all confidential and proprietary information disclosed by the Casino, team member of the Casino, or a guest of the Casino Clearly communicate all pertinent information and any irregularities to your manager. Resolves complaints and difficult situations in a calm and patient manner. Ensures compliance with Pennsylvania Gaming Control Board regulations, the company’s internal controls and departmental procedures. Ensure the Sportsbook area is clean and in proper working condition daily. Supervise, assist, and train Sportsbook Writers. Manages R1SE observations to ensure completeness and accuracy. Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. Approves all Sportsbook over-the-limit wagers for the property within prescribed guidelines. Close out Sportsbook Writers at the end of the shift and ensure money has been transferred to the main cage. Ensure compliance with currency transaction requirements, Title 31, and money laundering and other gaming requirements. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Qualifications: Must be 18 years of age or older. High school diploma or GED is required. Must be able to obtain and maintain a gaming license issued by the Pennsylvania Gaming Control Board . Excellent communication and customer service skills. Ability to positively and effectively coach, mentor and develop Team Members. Ability to communicate in English verbally and in written format with all levels of Team Members and guests. Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals. Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust. Ability to maintain a thorough knowledge of Company and departmental policies and procedures, as well as pertinent state gaming laws. Minimum one (1) year prior cashiering/money handling experience preferred. Must have previous experience working as a Supervisor. Must have a minimum of one (1) year experience in sports betting, gaming, or related. Must be able to work flexible shifts including nights, weekends, and holidays.
Physical and Mental Demands: Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms. Must occasionally lift and lift up to 10 pounds. Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.