At Party City, we inspire joy by making it easy for our customers to create unforgettable memories. We operate more than 800 company-owned stores throughout North America, and we have the broadest and best selection of celebration goods in the industry. We connect our customers to everything they need for life's many celebrations and our Store Teams have the energy and enthusiasm to provide a fun and fantastic shopping experience. Interested in joining the Party as a Store Team Leader (Retail Store Manager)? Check out our position description below!
Cultivate a Customer Centric, Engaged Team As a Store Team Leader, you will bring our service model to life, which is friendly, easy, and accurate. You will have full accountability to hire, train, coach, and develop your Store Team to deliver on our promise to be Customer First. You will lead your Store Team in delivering friendly in-store and curbside shopping experience and reinforce exceptional customer service behaviors with recognition and praise. You will ensure your Store Team provides the ultimate balloon experience for our customers. You will leverage technology to enhance the customer's experience. You will enable the Store Team to thrive in a fast-paced environment by role modeling an It Can Be Done attitude, establishing a culture of inspiration and showing commitment to the organization's goals and strategies. You will be responsible for creating an environment that promotes Team Member engagement and retention. You will invest your team's time in training strategies and initiatives to enhance your Store Team's skills and capabilities. You will create sustainable talent plans to fuel continued team growth.
Drive Results and Efficient Operations You will be responsible for executing best-in-class sales and service strategies to deliver sales, profit, and service targets. You will leverage and understand all your business reports to make daily decisions. You will drive sales growth in core businesses, balloons and omnichannel services. You will oversee all aspects of merchandising and inventory replenishment. You will manage payroll and store profitability. You will be responsible for store planning, scheduling, and task prioritization. You will lead an operationally efficient store, enabling a sales and service culture. You will provide services and solutions that drive customer loyalty. You will always prioritize customer interactions over tasks.
Physical Requirements The replenishment process requires you to lift, push and pull up to 25lbs daily. Cleaning, store recovery, setting plan-o-grams and maintaining endcaps Climbing ladders to re-stock and obtain merchandise for our customers Ringing transactions on a register Utilizing our helium system to fulfill customer orders