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SUPERVISOR-POKER

Rush Street Gaming

Philadelphia, PA

Not provided

Not provided

1 month ago

Job Description

Summary: Supervises Poker Dealers, Secondary Poker Dealers and guests to maintain the integrity of assigned games and personnel.



Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
•    Smile, display energy and open body language
•    Proactively greet team members and guests, initiating interaction to provide service
•    Always use a positive parting remark to end the conversation

Essential Job Functions:
•    Monitors and supervises all assigned gaming areas.
•    Opens and closes table games in assigned area
•    Must verify count as provided by the Poker Dealer.
•    Inspects card decks prior to play.
•    Tracks and records player time on table.
•    Monitors games and adjusts seating as needed.
•    Supervises player tracking process.
•    Initiates and verifies fills to tables.
•    Investigates and resolves guest complaints or concerns in accordance with standard procedures.
•    Maintains security of all games.
•    Occasional Chip Runner.
•    Responds calmly and makes rational decisions when handling guest issues.
•    Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures.
•    Monitors the volume and quality of gaming business and adjust game spread and limits as appropriate within established policy.
•    Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Pennsylvania Gaming Control Board regulations.
•    Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
•    Ability to extend complementary services in accordance with the approved comp matrix.
•    Performs all other duties as assigned
Qualifications:
•    Must be 18 years of age or older.
•    College degree preferred.
•    Five or more year’s poker experience preferred.
•    Must be certified to deal poker.
•    Minimum two years of poker dealing experience and one year previous supervisor experience required.
•    Knowledge of poker procedures, game protection and training requirements.
•    Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
•    Ability to read and comprehend simple instructions, short correspondence, and memos.
•    Ability to write simple correspondence.
•    Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
•    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
•    Ability to deal with problems involving a few concrete variables in standardized situations.
•    Must possess excellent customer relations and communication skills.
•    Available to work flexible shifts, weekends and holidays.
•    Ability to obtain and maintain all necessary licensing.


Physical and Mental Demands:
•    Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
•    Must occasionally lift up to 25 pounds.
•    Must be able to identify colors.
•    Ability to work in a noisy and smoky environment.
•    Able to work with others while maintaining a positive and professional demeanor.

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