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TRM TECHNICIAN

Rush Street Gaming

Pittsburgh, PA

Not provided

Not provided

3 weeks ago

Job Description

Essential Duties and Responsibilities: Processes, maintains, impresses and balances all transactions related to the (TRM) Ticket Redemption machines. Processes TRM’s Fills and Credits using automated and manual systems.  Balances TRM’s both physically and on paper.  Prepares all documentation. Interacts with guests when handling disputes and properly tracks the disputes for balancing purposes. Maintains the proper inventory of the spare parts for the redemption machines and kiosks to stay within the established budget.  Maintains lottery inventory and is responsible for ordering necessary supplies.  Communicates pertinent information to supervisors such as guest service issues, payout discrepancies, variances and any other abnormality that may occur during their work day. Reconciles money, paperwork and other assets before, during or at the end of the work shift. Facilitates fast, efficient and accurate transactions with guests and employees including, but not limited to redemption of ticket/vouchers and casino chips, processing monetary instruments, jackpot payouts, disputes and all other services offered now and in the future. Responsible for the safeguarding of company assets by ensuring all distinguishing job functions are performed according to established company policies and procedures. Assists the management team with the operation of the Recyclers and ensures the funds are deposited and withdrawn as necessary. Assists the management team with conducting emergency Slot Drops. May perform the duties of a Player Service Senior Representative. Performs all other duties as requested or assigned.
Qualifications: (Knowledge, Skills, and Abilities): Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and Team Members. Must be able to work flexible shifts and days of the week including holidays. Must have the ability to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment on the Casino Gaming floor.  Ability to multi-task and remain calm during stressful and fast paced situations. Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to second hand smoke and excessive noise.  The job functions encompass a varied combination of physical functions, including, but not limited to the following: Constant standing, walking, reaching outward, occasional reaching about the shoulder level and frequent squatting, kneeling, and bending. Finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools. Ability to lift or carry up to 100 pounds. Ability to push/pull up to 100 pounds.

  Must be able to traverse through the Casino to arrive at assigned locations. Must be able to learn and retain knowledge of computer systems, procedures and regulatory requirements. Required to pass state mandated and department testing. Must be able to constantly and accurately communicate effectively and politely in spoken English, with Team Members and guests to answer questions, provide information and check for guest satisfaction.  Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator, use a point of sale system, handle cash and other financial transactions quickly and accurately.  Must be at least 18 years of age. Must be able to successfully fulfill the pre-employment process. Must obtain and maintain all necessary licensing.

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