Serve as the primary decision maker in the management of websites post-launch Develop and implement support program for in-house built websites Provide excellent customer service while minimizing response and resolution times. Directly resolve non-technical requests by making website updates within a content management system (where possible). Input and oversee support and maintenance tasks which must be completed by other web team members (Web Designer, UX Designer, Developer, etc.). Structure ticketing system to gather sufficient detail to ensure efficient completion of tasks, and traffic to the appropriate web team resource. Regularly coordinate and share relevant information with Web Project Managers and SEO Managers. Proactively maintain websites and identify opportunities for improvement or Minimize uncertainty and friction in the overall client support experience through effective and personable communication. Managing client billing in coordination with markets. Other duties as assigned. Excellent communication and customer service skills. Strong organizational skills and attention to detail. Working knowledge of web technologies and best practices. Minimum 3 year's experience in website development, project management or support role preferred. Experience making website updates within a content management system. Demonstrated ability to meet and maintain deadlines. Ability to effectively prioritize tasks. Ability to function successfully in team environment. Ability to work in compliance with company policies and procedures. Ability to project an appropriate professional appearance and demeanor. Ability to work established schedule and other hours as needed.